The majority of our appointments are book on the day and these slots are available to book from 8am.
In line with national trends you will be offered in the first instance a telephone triage call back with an appropriate clinician which can then be later changed to a video or face to face appointment if required.
Please note that national emergencies may impact on information presented below e.g Pandemics (online and in person facilities will be suspended).
Appointments can be made by the following ways:
By Phone: Appointments and General Enquiries: 0116 262 2946
Online: Please click on the online link, and if you are already registered, you can book from the appointments available. If you would like to be registered for online access, please see our reception team.
Link for appointments: https://systmonline.tpp-uk.com/2/MainMenu
NHS App can be used to book appointments. Link: https://www.nhs.uk/nhs-app/
If, before your appointment, you no longer need to access the clinician, then please ring the practice to let us know as soon as possible. We will then be able to offer your slot to another patient who needs it more than you.
Urgent cases are accessed on the same day. If you call after 10.00am in the morning, please be prepared to wait if the practice is busy on the day and we can only discuss one reason per appointment. Please also be aware in ordre to deal with maimal number of queries always be broef and to the point and also tell reception the reason you want a call back.
Out of hours and the NHS 111 Service
The NHS 111 service is now available to all our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111.
This service will help you to access the correct local urgent health care service if you need urgent care, at any time.
You can call 111 when you need medical help fast, but not when it’s a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse.
NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English.
You can call 111 from anywhere in England.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.